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Many chiropractic clinics outsource chiropractic billing services. Clinic Doctor started in Minnesota in 2004, but now serves clinics all over the U.S. with high quality billing services and cloud software. When chiropractic clinics outsource chiropractic billing services, having a high quality, reliable service with a proven track record like Clinic Doctor is a must. Billing has become more and more complicated and insurance companies use tactics such as reduced fee reimbursements, requests for complex documentation, and routinely postponed payments, all of which add to the struggle of keeping up with billing. By outsourcing your chiropractic billing to a company like Clinic Doctor you have a company that focuses exclusively on chiropractic billing and knows the ins and outs of the industry. A company dedicated to handling chiropractic billing can help increase collections from insurance companies because they know the tactics insurance companies will use to delay payments.
What You Should Expect From a Billing Service Company:
Not every billing service company is built alike. Many billing service companies are operated using 1990 technologies out of grandmas’ basement. So what are the top 6 things you should expect from any billing service company you hire?
- Real credentials.
You should expect your billing service company to employ people with advanced degrees and experience with millions of claims. They should have Masters degrees in business, chiropractic, coding, or law, with healthcare compliance experience. Nine out of 10 Chiropractic Assistants are unconsciously incompetent, and if they are competent they should, at most, play an assistant role in the billing service company.
- Software owned and built by the billing service company to do billing services for hundreds of clinics.
Most chiropractic software is built and designed to satisfy the needs of a single clinic. A billing service company designs its software to take advantage of all the operational efficiency of congregating multiple clinics claim and processes which drives the cost way down, reduces errors, and drives the collection rates up. Imagine if you were a farmer who had to harvest one plant at a time. That would be ridiculous and highly inefficient! Yet, that is what a clinic does when they perform their own billing in house, and it’s what many mom and pop billing service companies do when they use most commercial software.
- Cloud based.
The cloud makes it possible for you to have complete transparency. You should never have to call the billing service company to answer simple patient account questions. You should be able to see everything happening in your clinic from anywhere in the world with an internet connection. It is impossible for a billing service company to congregate all their claims and processes together unless they are truly cloud based. Having a connection merely with a clearing house does not make your software cloud based. If you have to load up any software at your clinic location, you are not using a cloud based system.
- Control over the level of billing services you require.
Your billing service company should have a long list of services that you can turn on and off depending on your needs.
- Fee arrangement not based on percent.
The cost of a billing service should never be based on a percent of collections. There are persuasive compliance experts who contend that percent agreements are illegal. Even if they are legal, those arrangements don’t work. A billing service company should be paid little when the clinic is careful at eliminating errors and allows claims to go through with no denials. Billing service companies earn their keep when they chase down the denied, and black-holed claims.
- Virtual teams.
The complexity of chiropractic clinic billing is growing exponentially. There are 85 data entry points on every single claim. Your clinic needs highly available and regular access to a billing service representative that knows your clinic inside and out. You should expect your billing service customer service department to have a team meeting with your clinic on a weekly basis, and you should expect immediate access in case of emergencies.
Clinic Doctor employs the most credentialed and experienced staff of any chiropractic billing service company in the United States. Clinic Doctor, since 2004, has provided cloud based billing service software to chiropractors longer than any other chiropractic billing services company in the United States. 2/3rds of Clinic Doctor’s fees are optional and can be turned off and on at any time by the clinic. Clinic Doctor charges a low base fee, and small fees for manual processes required on problematic claims. Some of our clinics pay us as little as 3% of gross clinic revenues under our compliant fee structure. Clinic Doctor works as a virtual team member to provide you with a level of expertise and results you normally could never afford at a price that pays for itself.
Benefits of Outsourcing Chiropractic Billing Include:
- No cost to you for software support or upgrades.
- No costs from training, etc. for your staff when Medicare or health insurance changes take place.
- You have constant access to patient data and financial information.
- Your clinic has more time to deal with patient care.
- Chiropractic billing companies have software support, backup computers, and off-site daily data backups so your information is safe, secure, and can be accessed quickly.
- Billing becomes highly efficient.
- You don’t have to worry about staff turnover.
- You don’t need to be tech savvy.
- You don’t have to focus on the business of billing and you can instead focus on treating your patients.
As you can see, there are many advantages available to clinics that outsource chiropractic billing. These advantages can be measured in collections but there is also tremendous value in the peace of mind that you will receive from outsourcing your chiropractic billing. It removes the headache of having to deal with insurance companies and can bring a more positive energy into your clinic. It helps to foster an atmosphere where the patient is the priority for everyone in the office. It saves you time and money that you would regularly be spending trying to take care of your billing in house, as well as helping to improve your collection rate. Clinic Doctor is a very effective way to outsource chiropractic billing no matter where your clinic is located. Whether your practice is in Minnesota, Illinois, Florida, California, Texas, or anywhere else in the United States, Clinic Doctor can help you to remove the headache of in house chiropractic billing and help your practice run more efficiently.