FAQs

Can I sign up for just one of the services offered?

Clinic Doctor combines the EHr and Billing Software and Service together. You can choose to use sections of the Clinic Doctor cloud-based solution and avoid other sections. Later you can use the entire system without having to re-contract or make any special requests.

Do I need a computer to use the EHr and Billing Software and Service?

Yes and No. A computer with an internet connection is necessary to use our Billing Service. An iPad or other similar device works well for the providers to enter treatment records if used in wifi mode. Our system works well with the common internet browsers: Internet Explorer 9, Google Chrome, Firefox and Safari.

Can I try the service free of charge?

Sorry, no. We can give you access to an example clinic, so that you can test drive the software.

I need to purchase a computer for Clinic Doctor’s cloud-based solution, what type of computer is required?

We would be happy to help you assess your technology needs, though most users do not require technology upgrades to use our system. The most important factor is a fast, reliable internet connection. If you have questions about this please contact us here.

I would like to purchase a computer for Clinic Doctor’s cloud-based solution, what type of computer is required?

Minimum:

– CPU: Pentium 3, 500Mhz
– System Memory: 512
– Network Speed: 128 Kbits/sec
– Screen resolution: 1024×768, “16-bit High Color”
– Any up to date Internet browser
– Adobe(R) Reader (Free, Download from Adobe(R)’s official website)

Recommended:

– CPU: Pentium 4
– System Memory: 1GB
– Network Speed: Cable
– Screen resolution: 1280×1024 “32-bit True Color”
– Any up to date Internet browser
– Adobe Reader

What if I have a problem using CDr’s software?

Contact us at info@clinicdr.com

What if my bill is not getting paid?

Let Clinic Doctor do the work! Clinic Doctor will take the lead in making sure the bills get paid. Whether the bill was denied by an auto carrier, private health insurer, Medicare or worker’s compensation, Clinic Doctor will fight to get your bill paid. Our knowledge of codes and the law gives us the edge in pursuing payment!

What if I don’t know what the correct code is?

Contact us at info@clinicdr.com

Is Clinic Doctor’s EHr and Billing Software in compliance with HIPAA?

Yes. Everything Clinic Doctor does will comply with all HIPAA regulations and with all other regulations in regard to patient privacy.

How do I sign up?

Click the Sign Up Now button online and complete the online enrollment, call us at 1-866-999-5859, or email our sales department at sales@clinicdr.com. You will then be contacted by a representative within two business days to get started with Clinic Doctor!

How do I delete a duplicate claim or patient account?

E-mail support@clinicdr.com and report the claim number or patient name to be deleted. Allow 1-2 business days for the requested deletion.

How do I resubmit a claim that has already gone to insurance?

E-mail support@clinicdr.com and request that the claim be sent back to your clinic’s pending folder. In your request please include patient name, date of service and claim number.

How do I make corrections to a claim that has already been submitted to Clinic Doctor?

If the claim still appears under your homepage hyperlink for “View Claims in Process” or “View Submitted Claims” you may check the claim to be sent back to your pending. If the claim has already been submitted and does not appear under one of these two places, you may e-mail support@clinicdr.com to request that the claim be sent back to your pending folder. (Disclaimer: if the claim has recently been sent to insurance and is still in processing, the corrected claim may be processed as a duplicate.)

How do I fix a claim that has been sent back to my pending folder?

Modifications to a claim may be done by going into the “View Pending Claims” folder on your home page. Clicking Edit will bring you to the claim’s Payer page. You may navigate around the claim by clicking the Diagnosis or Procedure links.

How do I report a system error message to Clinic Doctor technical support?

Find the “Print Screen” button on your keyboard. Pushing this button while on the error page will copy the screen. E-mail support@clinicdr.com right click your mouse and select “Paste”. This should import the screen image to the message of the e-mail. Then provide a detailed description of the steps you took that caused the error. No software is perfect. We average 2 business days to fix most bugs. If you receive a timeout error, please wait a few minutes and try again, decrease your queries parameters or wait until non-peak hours. Unfortunately, some time out issues will always occur based on simultaneous calls on our servers, your computers performance and web issues.

How do I know when/to whom a claim was submitted?

View your claim log for that particular claim. Claim logs are accessible in the Claim Status area of your homepage, Quickpay, and the Aging Report. Claim logs will show all of the submission dates as well as any documented payer responses.

How do I add clinic products?

You may view your current products list to add/modify products by clicking “Administrative Tools” from your home page, then clicking “Clinic Products”. Click “Add New” to add a product. You may edit prices, inactivate, or change product name/description by clicking “Edit”

How do I print out a patient statement from my office?

This action may be performed from your Aging Report. This may be accessed from your home page by clicking “Reports” and then “Aging Report”. You may filter the information by date, payer or patient and hit “Refresh”. Click boxes next to the claims you would like shown on the statement. You may add a custom message in the text box at the top of the page or select a message from the Custom Message drop down box. When finished, click “Preview Statement”. Make sure your pop-up blocker is off. You may be prompted to download Adobe Acrobat if you do not already have it.

How do I communicate to Clinic Doctor to mail out patient statements?

This action may be performed from your Aging Report. This may be accessed from your home page by clicking “Reports” and then “Aging Report”. You may filter the information by date, payer or patient and hit “Refresh”. Click boxes next to the claims you would like on the statement. You may add a custom message in the text box at the top of the page or select a message from the Custom Message drop down box. When finished, click “Send checked claims to ClinicDr for Statements”.

If you need additional assistance, please visit our Billing Software & Services or e-mail us at info@clinicdr.com