What can you do should you discover the collection rate in your clinic is poor?
Many doctors love treating patients, but don’t hold that same love for holding people accountable and keeping track of billing. It just is not a pleasant task. So it’s really important to do a good thorough analysis and determine if a problem exists.
There are some cases where you may think a problem exists when in reality it does not, but most likely there is a problem. A primary area that you can look at is your error rate. It may be difficult to believe, but the federal government has determined that there is an 83% error rate on all claims that come out of a chiropractic clinic.
That means that an average regular chiropractic clinic is churning out errors on a very regular basis. When doctors hear this the first thing they generally say is, “Not my billing department.
They are much better than any other billing department.” However, the question must be asked, “What does that mean?” Sometimes it just means that the head of the billing department shows up to work on time with a smile.
Doctors really aren’t asking the in-depth questions they should be asking and they aren’t keeping their billing departments accountable. When it comes to billing, make sure you actually get your nose down in there and find out what exactly is going on with the billing department.
Once you do that you then are capable of making some decisions. Additionally, there are quite a few alternatives you have. You can hire somebody to take care of that, to do the transitions; somebody more competent and with more experience than you possess. You could also check out online billing software.
There are some really good software and services that even include electronic health records. They do an excellent job of helping to keep your collection rates high.
Furthermore, when you have transitions in your staff, there is still a sort of steady handling of your claims. Online billing software is a really good thing to take a look at. But the most important thing you can do for your collection rate is to hold your staff accountable.
All you have to do is spend an hour or two every month going in and looking at things. You’ll discover that just the accountability factor alone will reduce your error rates, drive your collection rates up and give you a much greater, successful and more fulfilling practice and billing department.
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