Let’s face it, chiropractic billing is no walk in the park. Here are some common questions that providers frequently ask before or during transitioning to Clinic Doctor, a cloud based chiropractic billing software company:
Question: Do I have to sign up for both services or can I just choose one service offered?
Answer: While Clinic Doctor combines the EHr and Billing software and service systems to work interchangeably together, you may choose to avoid certain sections with Clinic Doctor. If you decide later that you would like to go forward with the entire system, all of the information will easily connect.
Question: Do I need a computer to use Clinic Doctor?
Answer: Yes and no! While you are seeing patients, as long as you have wifi, you can take any type of tablet, ipad, or even phone, with you to enter treatment records. With our cloud based system, that date automatically transfers to our billing service. Our billing service must be done on a computer that has internet connection. The important takeaway from this question is that Clinic Doctor will be the most useful to an office that has fast, reliable internet connection.
Question: I feel like Brittany Spears, “oops, I did it again.”
Answer: Having trouble figuring things out? firstname.lastname@example.org is an easy way to contact Clinic Doctor and find the right resources. We are always available to help with problems like “not getting paid” or even “I don’t know what the right code is.” Our knowledge of codes and background in law gives us the ability to pursue payments efficiently.
Question: Does Clinic Doctor comply with HIPPA regulations in both EHr and billing software?
Question: How do I delete a duplicate claim or patient account?
Answer: Shoot us an e-mail at email@example.com. Report the claim number or patient name that needs to be deleted. Allow 1-2 business days for the requested deletion. This is also relevant if you need to resubmit a claim that has already gone to insurance.
Question: How do I make corrections to a claim that has already been submitted to Clinic Doctor?
Answer: If a claim remains under your homepage hyperlink for “View Claims in Process” or “View Submitted Claims” just check the claim and send back to your pending folder. If the claim has already been submitted and it doesn’t appear to be in either one of these two places, you may e-mail support to request that the claim be sent back to your pending folder.
There are so many great things to learn about Clinic Doctor and how it can support your chiropractic clinic. For more Chiropractic Billing FAQs, please visit us online at clinicdr.com/faqs.